Frequently Asked Questions


Q.
How do I go about reserving a house?
A.
Simply email WeRentParadise@icloud.com with your dates and desired property. If the house is available we will just need your home address and best number to reach you during your stay to prepare the rental agreement.
Q.
How do payments work?
A.
We require 50% of the total payment upon reservation and the remainder 30 days prior to arrival.

Q.
What is your cancelation policy?
A.
We reimburse 100% if the cancelation is made prior to 30 days of arrival. If the cancelation is within 30 days we reimburse 50% of the payment.
Q.
How close is the beach from your properties?
A.
They are all about 5 minutes depending on traffic. There is Las Olas beach, which is the most well-known, Sunrise beach, which is less crowded & Commercial beach which has several restaurants and little shops.
Q.
What activities are there nearby?
A.
Fort Lauderdale is packed with outdoor activities! There are several golf courses and tennis courts nearby, jet-skis, parasailing, kayaking the intercoastal, bike-rentals, and even airboat rides in the Everglades.
Q.
What is the check-in process?
A.
We have key-boxes so even late-night check-ins are a breeze. Before your arrival we will send directions to the property along with the key-box code. Once inside the house, we have a Welcome Book with all of the pertinent information you need as far as WiFi password, days of garbage removal, etc.
Q.
What advice would you give a 1st time vacationer of Fort Lauderdale?
A.
Sun, restaurants & shopping! Weather enjoying your very own private pool or spending a day at the beach, this city is to be enjoyed accompanied by the sun! There are countless incredible restaurants & shopping options too. Each house has a Welcome Book with recommendations of our favorite local stops for breakfast, lunch & dinner!
Q.
How do we resolve an issue should one arise while in one of your properties?
A.
We constantly check our e-mails and can help with any issue you may incounter. In the case of an emergency, feel free to call and we will resolve the problem as fast as humanly possible!
Q.
Is the pool heated?
A.
Each & every one of our properties has a pool heater.
Q.
Can we have the house cleaned during our stay?
A.
Of course! We can put you in contact with our excellent cleaning crew and they will be happy to come by.
Q.
How far is the airport?
A.
The Fort a lauderdale airport is about 15 minutes from our properties and the Miami airport is about 30-40 minutes.
Q.
Are bed linens and towels included in the vacation rental fees?
A.
All our houses have sheets for every bed and sofa bed, bath, hand and face towels, pool or beach towels, and kitchen linens.
Q.
Is the high speed internet or wireless?
A.
All our houses have high wireless internet, free call to Canada and US

Q.
We are really neat people; can we clean the place ourselves and skip the normal cleaning fee?
A.
No. We must ensure that each guest has the best experience as possible, that means we are responsible for cleaning.
Q.
Will you consider a small dog / declawed cat / well behaved hairless dog / etc?
A.
Pets are not allowed in our homes so other guests don't have to worry about allergies
Q.
Do I have to pay the tourism fee or hotel tax?
A.
Yes. Our homes are legal and we pay all of our hotel, tourism district, and business taxes and licenses. These taxes help to keep the areas you visit as nice as they are.
Q.
What time is check in? What time is check out?
A.
Check in is any time AFTER 3 PM. Do not arrive early at the house; we need this time to prepare your vacation home for your stay. Check out is at 10 AM sharp. Again, we need this time to prepare the vacation rental for the next guest.
Q.
Can we have early check in? Or late departure?
A.
That depends. During the height of the season, no; back to back rentals require a tight schedule from our cleaning crews. At other times we may be able to arrange something ahead of time, and for a small fee. Fees are used to compensate the people who do the work to prepare your vacation rental…to adapt their schedules or hire more help.
Q.
What made you start We Rent Paradise?
A.
As avid travelers we have always enjoyed private homes over hotels and we saw an opportunity in South Florida to start something special. We truly love providing the perfect house for families and friends as a home away from home!

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